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Vol. 2002, Issue 2, August 2002

Two Minutes in an Elevator

From IIa President Bonnie Carroll

Here you are, trapped in an elevator for a two-minute ride with a local VIP, just the two of you. Coincidentally, this VIP is a potential, and critical, client for IIa. Making idle conversation, he or she asks you who you work for and what your company does. Idle conversation for the VIP perhaps, but it doesn't have to be for you. (Remember the previous $20 answer--all IIa staff are public relations people for the company.)

Of course you know what you do, but what do you say about IIa? In the last issue of InfoEdge, we overviewed what IIa does and where our major projects are. We looked at "the next big steps" for IIa, a feel of where IIa has come from in the recent years and where we are going-to a $25K company. But can you recount all of that in two minutes?

We thought it might be better to give you 10 critical pieces of information about the company and tell you why they are critical. Then you can weave your own contemporaneous story in the elevator. Could you do it? Could you pique the interest of that VIP so that they want to learn more about what IIa do can do for her or his company? Using these 10 items, take a shot at writing your own elevator speech. Send it to us, and we'll send a $100 check to the person who weaves the best story, $50 for second best, and $25 for third. The winning speeches will appear in the fall issue of InfoEdge.

1. We are a woman-owned, small business falling under the $6M NAIC size standards.
 
In contracting with the government, there are specific advantages of being small. Some contracts are set aside so only small businesses are allowed to bid on them. In addition to being small, under national socio-economic goals, woman-owned businesses are targeted for special consideration.

2. We were founded in 1988, have grown to approximately 150 employees in 12 states, the District of Columbia, and Europe. Our headquarters is in Oak Ridge, TN.
 
The point here is that we have been in existence for 14 years and are a well established company. Our growth and geographic distribution shows we can both manage a complex organization and also have the capabilities to work on projects in many places. Mentioning Oak Ridge for our headquarters is important when we market locally for community and political reasons.

3. The company began with core competencies in information management and a specialty in scientific and technical information.
 
Our first major project was to run an interagency group of federal scientific and technical information managers, which we have continued to do for 14 years.

4. We expanded our main business areas today to
  • Managing 14 libraries and information centers for the federal government.
  • Operating three secretariats for interagency and international groups in STI
  • Managing information technology infrastructures, including network and communications management, software development, and web site production.
  • Administering education and training customer service support programs.
  • Providing strategic planning support for major Department of Defense research and development investments.

It's important to highlight our main business areas to try to match the potential clients interests. If you know anything about the client, key into their interests! By the way, you don't have to know everything about IIa-we are big enough now that no one does. If questions get too specific or technical, just tell the person you'll have an expert get back with them.

5. Our main clients are DOE, USGS, NASA, DoD, Air Force, and DOL, but we also work for many other agencies, as well as the private sector.

We have many satisfied clients and have recommendations from many agencies. As we market to agencies, we can show some existing work in many of them.
6. We have top secret (DOE Q) cleared staff, a corporate FOCI (Foreign Ownership, Control and Influence) clearance, and work for the military and civilian intelligence agencies.
 
Security clearances are often at a premium for some clients and may become increasingly more so with the rise of homeland security issues. Clearances are important commodities.

7. Our competitive niche-we work both at the federal agency policy level in senior consulting capacities as well as at the operating level with hands on management of facilities and technologies.
 
This allows our company to anticipate what is happening in federal policies and relate that to operational needs. We have been very successful in helping our clients with policy agendas. We make sure our staff in operations understand the context of what they are doing.

8. We have outstanding past performance credentials.
 
In business as in all aspects of life, actions speak louder than words. That we have been the secretariat of a federal interagency managers group for 14 years speaks volumes about the quality of work we perform. In competitive procurements, our ratings are excellent. Our clients are prepared to recommend us. (You can read all about our clients enthusiams for our work in our newsletters!)

9. We offer competitive pricing with a best value alternative
 
Although in procurements we are often the low bidder, our best value approach means that what we offer in our price, whether lowest or not, is quality of work, outstanding staff, and a strong management approach. More and more, government is realizing that low bid is not necessarily the best alternative. The concept of best value is!

10. We are a goal-oriented company, targeted, to grow through hiring and retaining the best qualified personnel to achieve the highest customer satisfaction.
 
IIa recognizes that to grow and improve, you have to set reachable goals. A key part our anticipated growth is hire and retain "good" people by growing their skills and their loyalty to the company. That's why we show such greatpride in our employees whoadvance their education, or their roles in the company and in the community. You are in the elevator and your example is our best story.
Are You a Rhino or a Cow?
Spotlight: Oak Ridge--DOEIC & OSTI
Spotlight: IIa and Biodiversity Information Delivery Services

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Annual Sexual and Other Unlawful Harrassment Training
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